TAHIRIH JUSTICE CENTER

The Tahirih Justice Center is a national, nonprofit organization that serves immigrant survivors fleeing gender-based violence. By amplifying the experiences of survivors in communities, courts, and Congress, Tahirih’s mission is to create a world in which all people share equal rights and live-in safety and with dignity.

Our interdisciplinary approach, employs lawyers and social workers working in teams to address clients’ holistic needs in a culturally competent, trauma-informed manner. Additionally, we recognize that to meet the individual needs of our clients and the greater immigrant community, we must also take active measures to dismantle the systems of oppression creating those barriers for our clients.

Client Services Project Coordinator

SAN BRUNO, CA
Hybrid or Remote: Hybrid*
Supervisor: Managing Attorney

JOB DESCRIPTION

Tahirih Justice Center’s San Francisco Office is seeking a Client Service Project Coordinator to advocate for trauma-informed and accessible services for immigrant women, gender-nonconforming and trans people, most harmed by gender-violence and least helped by our current justice priorities. The Innovator will help develop new safety priorities rooted in prevention, trauma recovery, and community health, ensuring that immigrant survivors have accessible information at all times.

The Client Services Coordinator will build upon the work established in Tahirih’s human centered design and client-facing Tech Access Survey to better understand the types of technological equipment used, clients’ technology literacy, their concerns about privacy and technology, and their relationship to technology. The Coordinator will work with the Managing Attorney to coordinate and implement virtual or in-person immigration legal clinics including logistical planning, pro bono volunteer recruitment, and training.

Tahirih is seeking a dynamic individual who cares deeply about the intersection of gender and immigrant rights. The Innovator will work closely with Tahirih SF’s Direct Client Services team as well as community partners.

Expected responsibilities include:

• Work with the organization’s four Managing Attorneys to coordinate and implement virtual or in-person brief advice and referral immigration legal clinics including logistical planning, pro bono volunteer recruitment, and training;
• Shape and research client demographic policies and best practices leveraging the expertise of Bay Area Tech Companies, regarding use of remote tools for virtual legal clinics organization-wide, particularly in the realms of e-signatures, videoconferencing, screen sharing, digitizing, and sharing documents, and discussing and implementing technological safety precautions;
• Build a database of client-centered and linguistically accessible educational videos and create a complimentary resource list for language access to create a pool of interpreters, for virtual legal clinics and engage in other projects that the legal team org-wide may deem fit;
• Provide regular updates on current status of project as needed; and
• Attend and participate in regular program and project meetings.

DESIRED SKILLS

• Must be an action-oriented self-starter who will take initiative, dream up creative ideas, engage with staff to incorporate feedback and cultivate support, develop action plans, and problem solve;
• Strong communication skills and ability to explain complex concepts in simple terms;
• Strong customer service orientation: patience, listening, and resourcefulness;
• Commitment to learning and applying equity-centered design and trauma-informed approach in tech access;
• Strong cultural competence and experience working directly with constituents from diverse racial, ethnic, socio-economic, and geographic backgrounds;
• Strong computer skills, particularly Microsoft Office Suite and web-based research;
• Strong writing and editing skills;
• Ability to work autonomously as well as collaboratively across teams;
• Fluency in Spanish is preferred but not required; proficiency in another foreign language is a plus.

Remote Work Details:

In-person in the San Francisco Bay Area office at least once a week for team collaboration. This may change based on the client-centered project the Innovator is working on and the state of the COVID-19 pandemic.